Specsavers are rubbish

Specsavers...

...can go and do one.

Eurostar Bruges syndrome:

This is where you start off willing to pay about £300 - £400 to get to Bruges and back, then this happens:

1. Loads of mouse clicks and waits of various durations later, it appears that you can get a Bruges return for about £125.
2. More clicking and waiting reveals that for £125, you arrive at nine in the evening and the return leaves at seven the next morning. That is, for the £125, all you're doing is going to sleep somewhere different for a night.
3. Slowly, you start the process of creeping the departure time forwards to something more sensible, and to push the departure back to something more sensible.
4. As you do so, the price slowly ticks up, like a taxi meter just with more noughts on the end.
5. Eventually, two things happen:
6. You end up right slap bang in the middle of the original budget at around £350.
7. Because of the tortuous route to your starting point, and the underhand way you've got there, something in the human brain (or my human brain, anyway) says “b*ll*cks to this” and you decide to ditch the whole Eurostar / Bruges idea and go somewhere else instead.

Specsavers is the same. You walk in with a voucher, walk out fleeced.

That was pretty much as expected, but there've been two wasted trips to the branch since, and now that “b*ll*cks” thing's going off in my brain, again.

The first wasted trip went something like this (and I have a huge dislike of being quizzed as if I'm in the dock or something):

“I'm here to collect my second pair of glasses”

“They're not here, did you order them?”

“Yes about three weeks ago, over the telephone”

“Exactly when did you phone?”

“As I've just said, about three weeks ago. I don't know exactly when. Is that critical?”

“Who did you speak to?”

“I still don't know, because I didn't anticipate whoever it was failing to place the order”

And so on.

Now, it appears that:

“You are entitled to a second pair at no extra cost, and they can be reactolight if you'd like”

Means:

“You're entitled to a second pair, and you can have them reactolight, at an additional £50”

Contractually, frustrating the “at no extra cost” clause out of existence.

Hence Specsavers and I are now at the “b*ll*cks” to this stage, and I'm looking to return the pair I have and get my money back, and going back to the off-the-Tescos-shelf-reading-glasses method I was using before.

Five minutes ago I had 20-20 vison.

Now my next prescription will be for a white stick and a labrador.